To ask questions or comment about this privacy statement or our privacy practices or to exercise any of your privacy rights, email us at: danielleshemanski@yahoo.com.

Or mail us a Rochester, New York USA

Or complete the webform available below: Privacy Request Form

We may collect the following types of personal information from you when you interact with our website or services:

• Identifiers: Name, email address, postal address, phone number, and other contact details.

• Usage Data: Information about how you use our website, such as IP address, browser type, pages viewed, and other analytical data.

• Veterinary Information: Details related to your pet's health, medical history, and other veterinary-related data provided to us.

Your personal information is used for the following purposes:

• Service Provision: To provide, maintain, and improve our veterinary services, including scheduling appointments, diagnosing, and treating your pets.

• Communication: To communicate with you regarding appointments, service updates, and other relevant information.

• Personalization: To tailor our services to your preferences and improve your overall experience with us.

• Legal Compliance: To comply with applicable laws and regulations, such as reporting requirements and legal obligations.

No Sharing Without Consent
We do not share your personal information with third parties for any purposes, except where necessary to provide our services or as required by law. We respect your privacy and ensure that your data remains confidential and secure. SMS consent and phone number will not be shared with any third party for any purposes.

Third-Party Service Providers
In certain cases, we may use trusted third-party service providers to assist in delivering our services, such as payment processors or IT support. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes for which they were engaged.

We take the security of your personal information seriously. To protect your data, we have implemented the following measures:

• Data Encryption: All sensitive data is encrypted both in transit and at rest to prevent unauthorized access.

• Access Controls: Only authorized personnel have access to your personal information, and access is limited to what is necessary to perform their duties.

• Regular Audits: We conduct regular security audits to ensure our systems are secure and compliant with industry standards.

• Secure Hosting: Our website is hosted on secure servers with advanced security protocols in place to prevent data breaches.

You have the right to access, correct, or request the deletion of your personal information at any time. You may also withdraw your consent to the processing of your data where applicable. To exercise these rights, please contact us or fill out the Privacy Request Form

You have the right to request us to correct any inaccurate personal information we maintain about you. To exercise the right to correction, please click here.

You have the right to request us to limit the use and disclosure of your sensitive personal information to certain permitted purposes under data privacy laws. To exercise the right to limit use and disclosure of your sensitive information, please click here.

We will not discriminate against you for exercising any of your personal information rights, but we may offer financial incentives (such as coupons or discounts) to consumers who affirmatively allow us to collect and/or sell their personal information.

You may have the right to appeal a denial of your data privacy request. To exercise your appeal right, please click here.

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often you visit this site, what pages you visit, and what other sites you used prior to coming to this site. We use the information we get from Google Analytics to improve this site. We also use additional functionality from Google Analytics, including Google Signals Data Collection, Granular Location & Device Data Collection, and Advanced Settings to help us deliver personalized content and offers to you. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use  and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser, but if you do, you may not be able to take advantage of all of this site’s features.

We keep your personal information for different lengths of time depending on the type of information and the business and legal requirements. For example, if you are a customer, we keep information that personally identifies you as long as you are receiving our services. If you no longer receive services, we still may need that information for business and legal requirements, such as to comply with your state’s record retention regulations, protect against fraud, or respond to legal requests. Other information is deleted automatically after a set period of time, often set by law, unless we are legally required to hold it longer, such as for pending litigation. We destroy, de-identify, or anonymize the information when it is no longer needed in identifiable form.

This Site and our services are targeted for users in the United States and Canada. Any information you enter on this Site may be transferred outside of the European Union to the United States. By using this Site or the services, you consent to the transfer of all such information to the United States and to the processing of that information by us on servers located in the United States.

We may update our Privacy Statement from time to time. Any changes will be made on this page along with the date last updated.

Our Sites are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we may have any information from or about a child under 16, please click here.